Overview
Johnny’s Harborside is committed to providing excellent service, protecting guest privacy, and maintaining transparent business practices. These policies outline how we operate, how we protect your information, and what you can expect when dining with us or visiting our website.

Reservation Policy
Reservations are accepted for indoor dining and are recommended during weekends and peak seasons. We hold reservations for a short grace period. If you arrive late, we will do our best to seat you as soon as possible, but seating is not guaranteed. Walk-ins are welcome based on availability.

Cancellation Policy
If you need to cancel your reservation, we kindly ask that you do so as early as possible. Large parties may be asked to confirm their reservation ahead of time to secure seating.

Dining and Service Policy
We strive to provide an enjoyable experience for every guest. Please inform your server of any special requests or allergies. Menu offerings may change due to seasonality, availability, or quality standards. Service animals are always welcome; and may be permitted in designated areas according to harbor regulations.

Pricing and Menu Policy
Pricing and menu items may change without prior notice due to market conditions, seasonal availability, or supplier fluctuations. We work with local vendors whenever possible to ensure fresh, high-quality ingredients.

Takeout and Delivery Policy
Johnny’s Harborside offers takeout and delivery through our ordering partners. Delivery times and fees may vary depending on demand and third-party service availability. Once an order leaves our restaurant, quality and delivery time are managed by the delivery provider.

Website and Online Ordering Policy
We aim to ensure accurate information on our website, including hours of operation, menus, and specials. However, updates may occur, and some information may change without notice. Online ordering availability depends on system status and service provider uptime.

Privacy Policy
Your privacy is important to us. When you submit information through our website, reservation system, or contact forms, we only use that data to respond to your request, confirm reservations, or improve our services. We do not sell or share your information with third parties except those required to process orders, reservations, or payments. Basic website analytics help us understand site performance and visitor trends but do not identify individual users.

Cookie Policy
Our website may use cookies to enhance your browsing experience, support site functionality, and provide anonymous analytics. You can disable cookies through your browser settings, but some features of the website may not work correctly if cookies are disabled.

Allergy and Dietary Policy
We offer a variety of menu options and can accommodate many dietary needs. Because our kitchen handles common allergens, cross-contact may occur. Please notify your server of any allergies so we can take additional precautions.

Gift Card Policy
Gift cards can be purchased online or in person. Gift cards are not refundable and cannot be exchanged for cash unless required by law. Lost or stolen cards may not be replaced without proof of purchase.

Event and Large Party Policy
Large parties may require advance notice or a reservation deposit depending on the size of the group and the date requested. Menu restrictions or prix fixe options may apply for certain events.

Harbor Location and Parking Policy
Parking is available in Santa Cruz Harbor lots near the restaurant. Parking fees are determined by the harbor and may vary by season or time of day. Johnny’s Harborside does not manage parking enforcement or pricing. Free parking is often available on Lake Ave.

Accessibility Policy
We strive to maintain an accessible dining experience for all guests. If you require accommodations, please let our staff know and we will be happy to assist you.

Contact Policy
If you have questions about these policies, please contact us by phone or through the website contact form. We are here to help and want to ensure every guest has a memorable experience.